Privacy Policy
At Affective Canines LLC, we care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.affectivecanines.com, book a service, or interact with our team.
​
1. Information We Collect
When you visit our site or use our services, we may collect the following:
• Your name, email address, phone number
• Dog information (name, breed, age, behavior issues)
• Payment details (processed securely via third-party payment services)
• Technical data like IP address, browser type, device info, and how you interact with our site
​
2. How We Collect It
We gather data when you:
• Submit a contact or booking form
• Purchase a training package
• Interact with our emails or website
• Use our services (in-person or virtual)
• Browse our site (via cookies and analytics tools like Google Analytics)
​
3. How We Use Your Data
We use your information to:
• Schedule training sessions and communicate with you
• Provide ongoing support and virtual coaching
• Send invoices, reminders, and important updates
• Improve our services, website, and user experience
• Occasionally run ads (on platforms like Facebook or Google) if you’ve opted in
​
4. Who We Share It With
We do not sell your information. We only share it with trusted third parties, such as:
• Payment processors (e.g., Stripe, PayPal)
• Email services (e.g., Wix, Mailchimp)
• Advertising platforms (only with consent)
• Legal authorities when required by law
​
5. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request edits or deletion of your data
• Opt out of marketing emails (unsubscribe links are included in every email)
• Request information about how your data is used
Just contact us at pezanko@affectivecanines.com and we’ll take care of it.
​
6. How We Protect Your Data
We use secure platforms and follow industry best practices to keep your personal info safe. Data like payments is never stored on our servers—it’s handled by encrypted third-party services.
​
7. Children’s Privacy
Our services are not designed for children under 13, and we do not knowingly collect information from children.
​
8. Changes to This Policy
We may update this Privacy Policy as our business evolves or as legal requirements change. Updates will be posted on this page with a new effective date.
​
9. Contact Us
If you have questions or concerns about your privacy, reach out any time:
Affective Canines LLC
Terms of Service
Welcome to Affective Canines LLC. By accessing our website at www.affectivecanines.com or using any of our services, you agree to the following terms and conditions. Please read them carefully.
​
1. Use of Website
By using our website, booking a service, or making a purchase, you confirm that you are at least 18 years old (or have parental consent) and are legally capable of entering into a binding agreement.
​
You agree not to:
• Use our website or services for any unlawful purpose
• Attempt to gain unauthorized access to any system or information
• Copy or reproduce any content from our site without permission
​
2. Services Offered
Affective Canines LLC offers dog training services, both in-person and virtual. Each training package includes specific services outlined at the time of booking. These may include private sessions, behavior assessments, virtual coaching, and access to our private online groups.
​
We reserve the right to:
• Modify, suspend, or discontinue any service at any time
• Refuse service to anyone for any reason, including inappropriate or unsafe behavior
​
3. Payments & Refunds
All payments must be made in full at the time of booking unless otherwise agreed in writing. Payment methods are processed securely through trusted third-party providers.
Refund Policy:
• Most of our packages come with a 100% money-back guarantee, as stated on the package description.
• Refunds must be requested within the guarantee period and are evaluated on a case-by-case basis.
No refunds are given for missed or canceled appointments without appropriate notice, unless otherwise stated in your training agreement.
​
4. Cancellations & Rescheduling
We require at least 72 hours’ notice to reschedule any private session. Late cancellations or no-shows may result in forfeiting that session. In rare cases of emergency, we’ll do our best to accommodate you.
​
5. Client Responsibilities
By working with Affective Canines LLC, you agree to:
• Participate actively in your dog’s training
• Follow guidance and safety recommendations
• Notify us of any health or behavioral issues that could affect your dog’s training​
• Avoid the use of any abusive or punitive practices not explicitly guided by our training methodology.​​
• Always treat animals with compassion, patience, and care.​​
​
We reserve the right to end services if a dog’s behavior poses a danger to themselves, others, or our staff—and a refund will be considered based on the situation.
​
6. Intellectual Property
All training materials, videos, documents, and course content are the property of Affective Canines LLC. You may not share, sell, or distribute any content without written permission.
​
7. Limitation of Liability
While we are committed to your dog’s success, training results vary depending on many factors. Affective Canines LLC is not liable for:
• Injury to you, your dog, or others during or after training
• Damages caused by your dog’s behavior
• Outcomes outside our control
​
You accept full responsibility for your dog’s actions during and after the training process.
​
8. Privacy Policy
Use of our website and services is also governed by our Privacy Policy, which outlines how we collect and handle your personal data.
​
9. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes must be handled through arbitration or small claims court in that jurisdiction unless otherwise required by law.
​
10. Contact Us
If you have any questions about these Terms, feel free to reach out:
​
Affective Canines LLC
pezanko@affectivecanines.com
